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Product List

Products

Audio Equipment



  • MP3 Players
  • Ipods
  • Headphones
  • Portable Radios
  • Portable CD Players
  • Subwoofers
  • Satellite Radios
  • Digital Radios
  • DJ Equipment
  • Turn Tables
  • Amplifiers
  • Cassette Decks
  • Receivers
  • Shelf Systems
  • Karaoke
  • Microphones
  • Speakers

Binoculars / Telescopes



  • Binoculars
  • Telescopes
  • Spotting scopes
  • Microscopes
  • Rifle scopes
  • Night vision

Camcorders / Projectors



  • All camcorders and projectors

Computers / Laptops / Tablets



  • All desktops
  • Laptops
  • Netbooks
  • Kindles
  • eBooks
  • Wireless reading devices

Digital Cameras



  • All digital still and SLR cameras

Drones

External Storage / Hard Drives



  • All memory storage devices including internal and external hard drives

Flash Lighting Equipment



  • All flash and lighting equipment

Faxes / Printers / Scanners



  • Fax
  • Printers
  • Scanners
  • Combination units
  • Copiers

Gaming Equipment



  • All game consoles
  • Portable gaming
  • Controllers
  • Accessories
  • Other gaming equipment

Home Theater Equipment



  • All home theater box systems

Lenses



  • All camera lenses

Mobile Car Electronics



  • LCD screens
  • In dash GPS
  • In dash multimedia
  • Car radios

Musical Instruments



  • Brass Instruments
  • Keyboards
  • Percussion Instruments
  • Electronic Instruments
  • Woodwind Instruments
  • String Instruments

PDA‘s / GPS’s



  • All PDA devices and external GPS units. (This warranty does not cover any equipment that also operates as a cell phone)

Televisions



  • All LCD
  • plasma
  • OLED
  • 3D TV
  • CRT
  • micro displays
  • tv combo units

VCR’s / DVD’s / Blue Ray’s



  • DVD
  • Blu Ray
  • HD DVD Tuner
  • Web TV
  • Modular-Satellite System
  • DBS Combo Box
  • DVD Recorders
  • Dual Decks
  • VCRs
  • Digital Converters
  • TIVOs

Protection Key

Standard

Diamond

Onsite

International Service

Replacement Plans

Lemon Protection

Protection Level Details

Standard

This level provides coverage for equipment for manufacturer defects that can result in the loss of operation. The Mack Worldwide Warranty will cover parts and labor at no additional charge.

Diamond

Diamond warranties include standard coverage as well coverage for malfunctions due to accidental damage from handling (ADH).

This includes malfunctions due to liquid damage that were the result of an accident. All types of accidental damage, including liquid damage, will be covered at the discretion of Mack Worldwide Warranty.

Benefits:

• Impact Damage

• Manufacturer Defects

• Sand/Grit Damage

• Accidental Damage and Unintentional Abuse

• Mechanical Malfunctions

• Normal and Abnormal Wear and Tear

• Lemon Protection

• 2 Free CCD Cleaning for the life of the warranty (USA Only)

• 1 Free Video Head Cleaning Per Year for the Life of the Warranty (USA Only)

Onsite

Products that qualify for on-site service as an additional benefit will allow a customer to have their equipment serviced at their location. On site service may not be possible if the equipment must be removed from their location to complete the repair or if coverage is not available in their area.

International Service

Mack warranties provides coverage worldwide unless the product SKU has been designated for USA customers
only. Customer’s that have purchased a worldwide warranty may obtain service outside the USA if they are just
visiting, moving, or permanently residing in an international location.

International Service
Customers who are not in the USA and have purchased a worldwide warranty may request service by
contacting our international department at: [email protected]

Replacement Plans

This plan provides the customer with a one-time replacement or reimbursement in the event that the product purchased malfunction’s due to a manufacturer’s defect. This plan does not cover accessories and is only valid within the USA.

Lemon Protection

Every Mack Worldwide Warranty includes lemon protection for new or refurbished products purchased. This additional benefit provides a customer with a replacement or reimbursement if a product requires 3 repairs for the same malfunction and the product requires a 4th repair for the same malfunction.

That Mack Warranty Guarantee

ADD “ *EXCLUSION APPLY, CONTACT US FOR MORE INFO

Our Mission

Since 1938, Mack’s mission has been to provide quality customer service, skillful and efficient repairs, and strong warranties that protect your equipment no matter where you are. Mack Camera and Video Service is one of the largest independently owned and operated repair facilities in the United States and has been a trusted leader in the industry for over 80 years. We work with customers from retail, schools, hospitals, and more to find new and innovative ways to provide our customers with the absolute best extended warranties available.

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