About Us
Our History Frame-by-Frame
Mack Worldwide Warranty revolutionized the repair industry in 1938 by opening an establishment that provided quality service, solid repairs, skillful efficiency and eventually, well-backed warranties. As a growing brand, we became one of the first authorized warranty repair services for major manufacturers like Sony, JVC, and Canon, a service we continually satisfy to this day.
Our feverish desire to expand within the industry transformed a local company into one of the largest, most respected independent repair facilities in the U.S. The Mack reputation for outstanding service and innovative extended service contracts has made our name internationally renowned.
Conscious of new technology, Mack rode the wave of electronic over film in the 1970s and mastered digital photography when it took over in the 1990s. Realizing the growth of the digital wave, we adjusted meeting the needs of both amateur and professional digital photographers.
Our service and repair history was just the beginning of Mack’s impact on the camera industry. By offering Extended Warranties (through our highly skilled technicians), we offer international repair service and coverage. Although originally designed to extend the OEM warranty, our program was later revamped with more warranties that offer coverage for almost everything – accidental damage, impact damage, unintentional abuse and much more.
Mack In Store Video from Mack Worldwide Warranties on Vimeo.
The extended warranty program is supported by our specialized and attentive customer support teams, which allows us to provide the most efficient and reliable service possible.
Mack Worldwide Warranties is now a leader in the Extended Warranties industry. You can relax knowing that all contractual liabilities are fully insured. We work with customers from retail to schools and hospitals, we find new and innovative ways to provide you with the best extended warranties available. We do now and we will in the future.
Let the Good Times B-Roll
From switchboards to smart phones, typewriters to laptops, Mack has ridden the waves of new technology for nearly a century. Mastering film in the 1970s and then digital photography in the 1990s, Mack’s electronic expertise is ever-changing and ever-growing to meet your needs. Our leading repair team is equipped with the best factory-trained technicians for the most efficient and reliable repair service.
Developing Picture Perfect Services
Mack first opened its doors in New Jersey in 1938 as a small, local establishment that provided quality service, skillful repairs, and strong warranties. Spurred on by determination and good ol’ fashioned hard work, Mack surged ahead of the competition and became one of the first authorized warranty repair services for major manufacturers like Sony, JVC, and Canon—successful relationships which continue to this day.
Mack’s Got Your Back—Anywhere, Anytime
The Mack Worldwide Warranty has been protecting your equipment since 1938. For over 80 years, Mack has ensured its customers never have to worry what happens next. Our Extended Warranties offer coverage for almost everything—accidental damage, impact damage, unintentional abuse, and much more. Our Extended Warranties also cover you internationally at no additional cost, so whether you have been transferred abroad or are just visiting outside the States, Mack’s still got you covered.
Jennifer Monasterio
President
Letter From The President
A Tradition of High-Quality Warranty Solutions
In the extended warranty business, nothing promotes confidence better than a long history of reliable service and consistent customer satisfaction. So it is little wonder that Mack Warranty – whose roots date back to 1938 – has become an unquestioned leader in the extended warranty field, having established and long maintained a reputation for outstanding service and high-quality products.
From its beginnings as a local repair shop, Mack quickly set itself apart, becoming one of the first authorized warranty repair services for major manufacturers such as Sony, JVC, and Canon – and remains in that position to this day. But the company quickly set its sights higher, and transformed itself into one of the largest, most respected repair facilities in the country. Today, it offers not only expert repair service on an international scope, but also a comprehensive range of extended warranty products.
Wide-Ranging Coverage
The Mack Worldwide Warranty program encompasses coverage for a complete array of small appliances, major appliances, and electronics ranging from cameras, to audio and video equipment, to computers, mobile electronics, gaming equipment, and more. To meet a variety of needs, the program offers two levels: Standard Coverage, for manufacturer defects resulting in loss of operation; and Diamond Service, which adds an enhanced list of benefits including accidental damage from handling (ADH), as well as damage from liquid, impact, wear and tear, and lemon protection, among other benefits. On-site service, local and international service, and replacement plans are also available.
In addition, Mack is the only warranty company in the industry that has a full in-house staff of technicians trained by the manufacturers to repair anything and everything in its product line. No claim is considered complete until the highest level of customer satisfaction is achieved.