Mack Camera and Video Service
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All repairs must be arranged through our on-line form prior to shipping.

  1. Write a brief letter clearly explaining the trouble you are having with your unit. Be sure to include your Name, shipping address, telephone number and email.
  2. Include a copy of your sales invoice and Mack Extended Service Contract Type (ex: 1040) and Number. If possible, please send a copy of the top portion of your card.
  3. DO NOT include any accessories (This includes AC Adapters, Remote Controls, Media Cards, lens caps, straps, batteries, software, unexposed film, tapes, etc.)
    Exceptions:
    • Laptop computers: Please include the AC Adapter ONLY.
    • Archos Jukebox recorders: Must be sent directly to Archos.Please visit www.archos.com for assitance.
    • PDA's: please send in your cradle/cable with the unit if you are having hot-sync or battery charging related problems.
    • Please e-mail localservice@mackcam.com to obtain service for a televsion.
  4. Please include a check for return shipping. (Shipping prices are for Continental United States, please call for shipping costs outside the US.)
    • 35mm Cameras and Lenses $10.00
    • Digital Still Cameras $10.00
    • Digital/Video Cameras$20.00
    • Computers $35.00
    • PDA $15.00 Audio (under $300) $10.00
    • DVD / VCR $20.00 Audio $20.00
    • Fax/Printer/Scanner $20.00
    • Home Theater Component $20.00
  5. Ship package to:
    Mack Camera and Video Service
    200 Morris Avenue
    Springfield, NJ 07081
    Before you send in your equipment, please write down your Model Number and Serial Number for future reference.

Shipping Tips
boxThese tips will help ensure that your product is handled safely and securely as it is shipped. Please be aware that Mack Camera is not responsible for any impact/shipping damage that occurs during the shipping process, and we will not accept any packages that appear dented or destroyed as a result of shipping. Please be sure to pack your item as safely as possible:

Recommended Shipping Instructions

  • Ship your product in a corrugated cardboard box.
  • Secure your equipment in at least 2-4 inches of thick bubble wrap and be sure the equipment cannot move freely in the box. Do not use newspaper to secure your equipment!!!
  • Mack Camera highly recommends that you have your package insured by your carrier/postal service when you ship it. This may already be included in your shipping charge; check with your carrier.
  • We also recommend you use a shipping carrier that provides package tracking such as UPS or FedEx. This will ensure that your package will arrive at its destination.
 
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Mack Camera & Video Service is the Official home of the Mack Camera / Electronic Extended Warranties in NJ, NY, USA and worldwide. Mack Camera and Video Service Inc. is an Electronic Repair Center in NJ offering extended Warranty Service Contracts. Mack Camera services USA consumers as well as International customers who purchase their extended service contracts sold by their authorized electronic and camera dealers. Looking for Electronic Warranty provider? Wondering "Should I buy an Extended Warranty?", Searching for Camera Service contracts or extended warranty information? Then Mack Camera and Video Service Inc is your answer! Mack Camera and Video Service offers the best camera repairs in nj as well as electronic repairs. They are the best camera service center in the state of New Jersey, offering dvd repairs in nj, electronic repairs NY NJ CT as well as online photo processing, photo processing, photo developing and also video transfers. Feel free to contact Mac Camera and Video Repair Service of New Jersey to save money and protect your valuable camera and electronic equipment. Whether you are looking for camcorder repairs, camera repairs, computer repairs, vcr repair new jersey, DVD repairs in New Jersey or a service for professional photographers, we can help. A highly qualified electronic repair nj located in Burlington County NJ, Mack Camera and Video Services service the following areas: Fanwood, Garwood, Kenilworth, Mountainside, New Providence, Roselle, Roselle Park, Elizabeth, Linden, Plainfield, Rahway, Summit, Westfield, Berkeley Height, Clark, Cranford, Hillside, Scotch Plains, Springfield Township, Union Township, Winfield Township, as well as offering Extended Warranties and repairing cameras and consumer electronics in all 50 states of the USA: Alabama, AL, Alaska, AK, Arizona, AZ, Arkansas, AR, California, CA, Colorado, CO, Connecticut, CN, Delaware, DE, District Of Columbia, DC (Washington DC), Florida, FL, Georgia, GA, Hawaii, HI, Idaho, ID, Illinois, IL, Indiana, IN, Iowa, IO, Kansas, KS, Kentucky, KY, Louisiana, LA, Maine, ME, Maryland, MA, Massachusetts, MA, Michigan, MI, Minnesota, MN, Mississippi, MS, Missouri, MO, Montana, MT, Nebraska, NE, Nevada, NV, New Hampshire, NH, New Jersey, NJ, New York, NY, North Carolina, NC, North Dakota, ND, Ohio, OH, Oklahoma, OK, Oregon, OR, Pennsylvania, PA, Oregon, OR, Rhode Island, RI, South Carolina, SC, South Dakota, SD, Tennessee, TN, Texas, TX, Utah, UT, Vermont, VT, Virginia, VI, Washington, WA, West Virginia, WV, Wisconsin, WI and Wyoming, WY