A lot of times we see cameras come in that are simple tech support problems. Not only does it waste the technicians time but it also wastes the camera owners time. The nice thing about tech support nowadays is that you can get it online, free, quick and easily. Here is an example.
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Customer sends in a Nikon D80 for repair stating “Getting Error code whenever I turn the camera on”
We now spend hours diagnosing the problem which we do not see. After the technician determines the camera is funtional the camera is now handed to the Quality Control department to verify this. The Quality Control department will contact the customer trying to figure out the problem. Even though previously asked the customer will then say that the Error code is F–
If the customer checked with Nikon’s Knowledge Databse prior to sending her camera in for repair then a lot fo time have been saved for both parties. F– is Nikon’s way of telling you that your lenses aperture ring is not locked.
The following link is for Nikon’s Knowledge Database
http://support.nikontech.com
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This blog post is not stop our customers from sending their equipment in of course. This is why we are here. It is just a tip to help save possible wasted time that could be spent capturing more memories.
Thanks for reading.
