Comments on: The Diamond Warranty now covers liquid damage http://mackcam.com/blog/the-diamond-warranty-now-covers-liquid-damage/ Blog Wed, 11 Jan 2012 10:41:49 +0000 hourly 1 By: cameraman http://mackcam.com/blog/the-diamond-warranty-now-covers-liquid-damage/#comment-772 cameraman Tue, 20 Dec 2011 12:32:12 +0000 http://mackcam.com/blog/?p=1182#comment-772 How can I get a repair if I bought the insurance from Australia ? Will I need to post it somewhere at my cost ? Is there an extra charge for the repair or replacement service ? Is the Diamond warranty a one off payment or monthly ? Thanks How can I get a repair if I bought the insurance from Australia ? Will I need to post it somewhere at my cost ?
Is there an extra charge for the repair or replacement service ? Is the Diamond warranty a one off payment or monthly ?

Thanks

]]> By: Mark http://mackcam.com/blog/the-diamond-warranty-now-covers-liquid-damage/#comment-770 Mark Mon, 12 Dec 2011 23:44:11 +0000 http://mackcam.com/blog/?p=1182#comment-770 Thanks for providing a quality warranty product, but the process is somewhat confusing. All terms of Diamond Warrantees should be entirely in writing, and all in one place. One must poke around your site to get what appears to be most of the story. The statement "at the discretion of Mack Camera" is confusing, because it could mean that Mack Camera has no obligation to perform. Thanks for providing a quality warranty product, but the process is somewhat confusing.
All terms of Diamond Warrantees should be entirely in writing, and all in one place.
One must poke around your site to get what appears to be most of the story.
The statement “at the discretion of Mack Camera” is confusing, because it could mean that Mack Camera has no obligation to perform.

]]> By: water damage portland oregon http://mackcam.com/blog/the-diamond-warranty-now-covers-liquid-damage/#comment-681 water damage portland oregon Sun, 17 Jul 2011 20:46:34 +0000 http://mackcam.com/blog/?p=1182#comment-681 This is great that Diamond warranty covers water damage. Not a lot of companies includes water, mold, and fire damage in the policy. Most of the policies just cover basic things like general property damage. Thanks so much for the post. It is refreshing to find such a comprehensive insurance policy. This is great that Diamond warranty covers water damage. Not a lot of companies includes water, mold, and fire damage in the policy. Most of the policies just cover basic things like general property damage. Thanks so much for the post. It is refreshing to find such a comprehensive insurance policy.

]]> By: Alan http://mackcam.com/blog/the-diamond-warranty-now-covers-liquid-damage/#comment-626 Alan Tue, 23 Nov 2010 08:55:38 +0000 http://mackcam.com/blog/?p=1182#comment-626 I am thinking of buying a digital SLR body ($580.00) from one supplier, and a lens ($705.00) from a second supplier. Can I buy 1 Diamond international guarantee <$1500.00 to cover both items? Thanks, Alan I am thinking of buying a digital SLR body ($580.00) from one supplier, and a lens ($705.00) from a second supplier. Can I buy 1 Diamond international guarantee <$1500.00 to cover both items?

Thanks, Alan

]]> By: Mark http://mackcam.com/blog/the-diamond-warranty-now-covers-liquid-damage/#comment-609 Mark Sun, 21 Nov 2010 04:37:02 +0000 http://mackcam.com/blog/?p=1182#comment-609 I am considering a Mack Diamond Warranty because it covers accidental water damage. Before I purchase I need to verify it would cover accidental water damage when the camcorder is used in a professional underwater housing. The housing costs 5 times more than the camera so this isn't a plastic bag. I have only had one housing leak in almost 20 years and that was due to a manufacturing defect- they also replaced the housing and camera at no charge. Please verify for me that the warranty is not voided by using in a professional underwater housing. Thanks- Mark I am considering a Mack Diamond Warranty because it covers accidental water damage. Before I purchase I need to verify it would cover accidental water damage when the camcorder is used in a professional underwater housing. The housing costs 5 times more than the camera so this isn’t a plastic bag. I have only had one housing leak in almost 20 years and that was due to a manufacturing defect- they also replaced the housing and camera at no charge. Please verify for me that the warranty is not voided by using in a professional underwater housing. Thanks- Mark

]]> By: Scott http://mackcam.com/blog/the-diamond-warranty-now-covers-liquid-damage/#comment-468 Scott Thu, 30 Sep 2010 12:04:25 +0000 http://mackcam.com/blog/?p=1182#comment-468 Mary, As stated, as long as it is accidental it will be covered. If we can prove that it was done intentionally then it is a different story. Mary,

As stated, as long as it is accidental it will be covered. If we can prove that it was done intentionally then it is a different story.

]]> By: Scott http://mackcam.com/blog/the-diamond-warranty-now-covers-liquid-damage/#comment-467 Scott Thu, 30 Sep 2010 12:03:56 +0000 http://mackcam.com/blog/?p=1182#comment-467 DJ, Yes all Diamond Warranties now cover liquid damage as long as it was accidental. DJ, Yes all Diamond Warranties now cover liquid damage as long as it was accidental.

]]> By: DJ http://mackcam.com/blog/the-diamond-warranty-now-covers-liquid-damage/#comment-463 DJ Thu, 30 Sep 2010 05:43:39 +0000 http://mackcam.com/blog/?p=1182#comment-463 I just purchased a 3 year diamond warranty and on the card it says it does not cover liquid damage, does this annoncement mean all diamond warranties now *do* cover liquid damage? I just purchased a 3 year diamond warranty and on the card it says it does not cover liquid damage, does this annoncement mean all diamond warranties now *do* cover liquid damage?

]]> By: Mary http://mackcam.com/blog/the-diamond-warranty-now-covers-liquid-damage/#comment-335 Mary Sat, 28 Aug 2010 21:00:02 +0000 http://mackcam.com/blog/?p=1182#comment-335 I just purchased the 3 yr diamond service contract and was told at the store that it covered water damage ,like dropping in a lake. I need you to confirm this asap. I just purchased the 3 yr diamond service contract and was told at the store that it covered water damage ,like dropping in a lake. I need you to confirm this asap.

]]> By: Ruth Taylor http://mackcam.com/blog/the-diamond-warranty-now-covers-liquid-damage/#comment-296 Ruth Taylor Mon, 02 Aug 2010 23:45:00 +0000 http://mackcam.com/blog/?p=1182#comment-296 So liquid damage means if a camera falls into water? It sounds logical but just making sure I'm not missing the point :) So liquid damage means if a camera falls into water? It sounds logical but just making sure I’m not missing the point :)

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