The Diamond Warranty now covers liquid damage

The diamond warranty will now cover malfunctions due to liquid damage that were the result of an accident. All types of accidental damage, including liquid damage, will be covered at the discretion of Mack Camera.

This is great news to those who have our Diamond Warranties and to those who will be purchasing them for future equipment.

Read more about the Mack Diamond Warranty

Share|

Tags: Diamond, Liquid Damage, warranty

12 Comments

Ruth Taylor July 31, 2010 at 3:22 am

I purchased my warranty November 2007 for my D300, does that mean I have a Diamond Warranty?

Reply
Scott July 31, 2010 at 11:04 am

Not necessarily. You would have to check your warranty card to see if it is a standard, pro, ultimate or diamond.ScottMack Camera

Reply
Ruth Taylor August 2, 2010 at 11:45 pm

So liquid damage means if a camera falls into water? It sounds logical but just making sure I’m not missing the point

Reply
Mary August 28, 2010 at 5:00 pm

I just purchased the 3 yr diamond service contract and was told at the store that it covered water damage ,like dropping in a lake. I need you to confirm this asap.

Reply
- Scott September 30, 2010 at 8:04 am
  
  Mary,
  
  As stated, as long as it is accidental it will be covered. If we can prove that it was done intentionally then it is a different story.
  
  Reply
DJ September 30, 2010 at 1:43 am

I just purchased a 3 year diamond warranty and on the card it says it does not cover liquid damage, does this annoncement mean all diamond warranties now *do* cover liquid damage?

Reply
- Scott September 30, 2010 at 8:03 am
  
  DJ, Yes all Diamond Warranties now cover liquid damage as long as it was accidental.
  
  Reply
Mark November 21, 2010 at 12:37 am

I am considering a Mack Diamond Warranty because it covers accidental water damage. Before I purchase I need to verify it would cover accidental water damage when the camcorder is used in a professional underwater housing. The housing costs 5 times more than the camera so this isn’t a plastic bag. I have only had one housing leak in almost 20 years and that was due to a manufacturing defect- they also replaced the housing and camera at no charge. Please verify for me that the warranty is not voided by using in a professional underwater housing. Thanks- Mark

Reply
Alan November 23, 2010 at 4:55 am

I am thinking of buying a digital SLR body ($580.00) from one supplier, and a lens ($705.00) from a second supplier. Can I buy 1 Diamond international guarantee <$1500.00 to cover both items?

Thanks, Alan

Reply
water damage portland oregon July 17, 2011 at 4:46 pm

This is great that Diamond warranty covers water damage. Not a lot of companies includes water, mold, and fire damage in the policy. Most of the policies just cover basic things like general property damage. Thanks so much for the post. It is refreshing to find such a comprehensive insurance policy.

Reply
Mark December 12, 2011 at 7:44 pm

Thanks for providing a quality warranty product, but the process is somewhat confusing.
All terms of Diamond Warrantees should be entirely in writing, and all in one place.
One must poke around your site to get what appears to be most of the story.
The statement “at the discretion of Mack Camera” is confusing, because it could mean that Mack Camera has no obligation to perform.

Reply
cameraman December 20, 2011 at 8:32 am

How can I get a repair if I bought the insurance from Australia ? Will I need to post it somewhere at my cost ?
Is there an extra charge for the repair or replacement service ? Is the Diamond warranty a one off payment or monthly ?

Thanks

Reply