25 Mar 08 When bad things happen to good cameras (2006)

A couple of years ago, John Owens of Popular Photography magazine came to Mack Camera for an interview. Mel Kevoe, owner of Mack Camera said some good tips for our customers. Below is a short snippet from the article. If you did get a chance to read the article, follow the link below to give it a read. (July 2006)

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“Busted”

The plastic bins are piled high with cameras—hundreds of them. Point and shoots. SLRs. Digital. Film. A rubber band around each holds a neatly folded sheet of paper with the owner’s name and address, as well as the reason the camera is here: “Doesn’t focus.” “Won’t turn on.” “Everything is blurred.”

Welcome to Mack Camera & Video Service, the photographic equivalent of the Intensive Care Unit. In a squat yellow building on the main drag of Springfield, NJ, 17 technicians poke, probe, and power up each camera to cure what ails it. Each year, Mack sells more than 200,000 extended warranties, which kick in after the manufacturers’ expire. Though only a small percentage of the cameras break, those that do land in these plastic bins.

Mack’s President Melvin I. Kevoe and his team have seen it all. From the guy who mailed his camera in a bed of freshly popped popcorn, to those who can never get their cameras to work because they refuse to read the manual. But most of the problems fall into fairly clear-cut categories.

http://www.popphoto.com/popularphotographyfeatures/2515/when-bad-things-happen-to-good-cameras.html?print_page=y