3 Apr
2008

Posted in: Testimonials
By Scott    1 Comment

Feedback & Reviews (Part 1)

The internet is a funny thing. It is a place for people to communicate, share ideas, thoughts. A place where people can argue, discuss products, ask questions and so much more. When someone has a bad experience with a product or company the first thing they do nowadays is to go online and complain or talk down about that company or product. We see it all of the time here at Mack Camera. Yes, we have contracts that cover only manufacturer defects. But we also have the Diamond Contract which covers all accidental damage except water and fire. So between bad feedback and good feedback on forums and websites, which do you think effects the company more? Of course the bad does! But what many people don’t take in to account is that the few bad reviews and comments you read is out of the 50,000 contracts that were sold. For every one bad experience you read about, there are hundreds you do not.

Every so often we do read and hear about good comments on the internet. It is not too often someone will write something about their good experience. One thing we would like to do is post customers testimonials on our blog, so please send them in if you can.

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“About two years ago the CCD in my Olympus C5050 failed and I had a Mack warranty that was still in effect. Just the regular warranty as they did not offer the Diamond warranty then. I sent my camera in to Mack and tracked it through their web site. The camera had to go back to Olympus for repair and after some period of time (five or six weeks as I recall) it came back good as new with a different grip and a new firmware update. I suppose you could say that Olympus did the work but then it would have been off of Olympus’ one year warranty so without the Mack warranty I would still have a broken camera. Just thought everybody out there might like to hear a good report.”