Mack CameraTestimonials » Mack Camera

Mack Camera – “a good job” from Thomas Hawk

Scott — Mon, 09 Feb 2009 19:17:27 +0000

Thomas Hawk wrote a really nice review about our warranty services on his blog. His Canon EOS 5D was sent out to Canon for repair. We had Canon repair his camera and bring it back to specs. They also replaced his casings which made his camera look pretty new.

“And then last week I received my repair back from them. It wasn’t my old 5D, it was in fact what looked like a brand new 5D” – Thomas Hawk

Have a read over at Thomas Hawks blog.

http://thomashawk.com/2009/02/mack-camera-a-good-place-for-a-camera-warranty.html

Fuji S3 Repaired and sent to customer. Flickr love

Scott — Fri, 31 Oct 2008 13:12:42 +0000

dperry1952 on Flickr posted a photo of his Nikon World Magazine with this comment

“I got my Fujifilm S3 back Mack’s Camera Repair today and it’s good to see my old friend. Shot of Nikon World Magazine processed in Lightroom. “

Glad we could help!

See his photo here http://tinyurl.com/5ntjsl

See his flickr photostream here http://tinyurl.com/37hk5t

Mack Camera Warranty for the Win!

Mel — Wed, 22 Oct 2008 15:07:16 +0000

“Last year when I purchased my TH-PZ700U I felt a little uneasy about forking over the extra money for an extended warranty. I usually never purchase them but for some reason decided to on this TV. Lucky me, as my beloved TV blew a gasket over the weekend and would not come back on.

Monday morning I called Mack support and was provided a control number within several hours. They approved a technician to come out to my location later that day who repaired my television very quickly.

The turnaround time on this warranty service was unbelievable. Same day service, no money out of pocket, and a very friendly support staff makes me feel very comfortable to recommend Mack to anyone looking for a nice warranty on their large purchases.

GREAT JOB MACK! You provided peace of mind at less than half the price that Best Buy would have charged me for this warranty.”

-Dr Strangelove via AVS Forum

Facebook Review

Scott — Fri, 03 Oct 2008 14:18:06 +0000

A Mack Camera Fan on Facebook writes

“This is a great store! I’ve bought two cameras from there and the staff is very friendly.”

Fan us on Facebook and share your Mack Camera stories and testimonials.

Mack Camera on Facebook

Some kind words

Barry — Wed, 02 Jul 2008 11:00:47 +0000

Barry,
thanks for the great communication! I am sure this is a reflection of the company and the quality of your work! I will be sure to reccommend Mack to all of my professional photo colleagues!

Dennis

Very Satisfied

Barry — Thu, 22 May 2008 11:00:31 +0000

2/12/08 10:05 PM

“My Sony A100 digital SLR camera developed an image stabilization bug. I got the 5 year Mack extended warranty and my camera’s mfg warranty just expired. Mack had to send the camera to Sony, but a month later I got it fixed, recalibrated, and working perfectly. Looks like my experience with Mack was positive.”

Posted by chych

on resellerratings

Another Success Story

Barry — Fri, 04 Apr 2008 12:17:44 +0000

Posted November 09, 2007 on Photo.net

“On September 22, 2007, I had a Canon 20D shutter die on me (due to high mileage, I’m sure – probably around 100k actuations).

I sent the body to Mack for a shutter replacement under the extended warranty. About 4 weeks later, I received the camera in the mail with the shutter and top body panel replaced! Works as good as new. No problems at all with Mack – I highly recommend them for people who put a lot of mileage on their cameras.” – Conrad, Philadelphia

Feedback & Reviews (Part 1)

Scott — Thu, 03 Apr 2008 14:55:47 +0000

The internet is a funny thing. It is a place for people to communicate, share ideas, thoughts. A place where people can argue, discuss products, ask questions and so much more. When someone has a bad experience with a product or company the first thing they do nowadays is to go online and complain or talk down about that company or product. We see it all of the time here at Mack Camera. Yes, we have contracts that cover only manufacturer defects. But we also have the Diamond Contract which covers all accidental damage except water and fire. So between bad feedback and good feedback on forums and websites, which do you think effects the company more? Of course the bad does! But what many people don’t take in to account is that the few bad reviews and comments you read is out of the 50,000 contracts that were sold. For every one bad experience you read about, there are hundreds you do not.

Every so often we do read and hear about good comments on the internet. It is not too often someone will write something about their good experience. One thing we would like to do is post customers testimonials on our blog, so please send them in if you can.

“About two years ago the CCD in my Olympus C5050 failed and I had a Mack warranty that was still in effect. Just the regular warranty as they did not offer the Diamond warranty then. I sent my camera in to Mack and tracked it through their web site. The camera had to go back to Olympus for repair and after some period of time (five or six weeks as I recall) it came back good as new with a different grip and a new firmware update. I suppose you could say that Olympus did the work but then it would have been off of Olympus’ one year warranty so without the Mack warranty I would still have a broken camera. Just thought everybody out there might like to hear a good report.”