A few months ago we updated the Diamond Warranty to cover accidental liquid damage.  We will cover the liquid damage unless we can absolutely prove that it was intentional.

Check out these photos and you will just how bad a camera can get if dropped into water.  This one specifically has been dropped  in salty water which we can tell right away from the smell.

Hey, if you put the camera up to your ear you may hear the ocean.  Just kidding!!!  Yes we covered it and yes the customer is satisfied.  So why wouldn’t everyone buy a Diamond Warranty?

Thanks for reading!

Scott

Diamond Warranties are also available on Video Cameras, Lenses and Computers. They are also available worldwide

If you are wondering if there really are ways to tell if the damage is intentional, trust me… there are!

The following is supplied from Olympus when they return a repaired waterproof camera.

1. Start each day with a freshly charged battery and plenty of space on your memory card so that you can capture all of your memories of the day. Before going to the pool or beach, put your battery and memory card into the camera. Be sure that there is no debris around the door to the battery compartment – it should be nice and clean. When you close the battery door, you should hear and feed a good solid click. It is best to keep the battery compartment closed when you are out in the elements; this minimizes the chance of getting sand, salt or water into unprotected areas of the camera.
2. It is very important not to exceed the depth limit for which your camera is rated. The camera has a manometer inside so Olympus will know how deep you went if you return a flood-damaged camera. A floating strap accessory is available to keep the camera from sinking if you accidentally let go of it. You can also purchase the appropriate housing if you want to take the camera deeper.
3. Keep the camera out of direct sunlight. You can use a camera case or keep it wrapped up in a towel. Sand-proof means that the camera can be operated in an environment where sand is present; it doesn’t mean that the camera is going to survive if it’s buried in or dredged through the sand.
4. When you return home at the end of the day and BEFORE you open any of the camera’s access doors, first take steps to clean the camera. Fill your sink with fresh water ad let the camera soak for a few minutes. While it is in the water and the power is turned off, press all of the other buttons to displace any salt or sand that may have accumulated. Press the power button on and off a couple of times as well (slowly–so it completes its startup & shutdown sequence each time). Let it soak for a few minutes longer, then dry with a towel.
5. Once the camera is clean and dry, you can download your images and recharge the battery. Slowly open the access doors to the USB connector and battery compartment in a downward orientation; this way any stray drops of water don’t fall inside the camera. Using the USB cable or card reader, copy (don’t move) the images to your computer, make a backup of the files, and format your memory card in the camera. When you’re finished, be sure that all the access doors close with that resounding click, and our camera will be ready to go on your next adventure.

…something wonderful

…something big

Mack Camera & Video Service, Inc
200 Morris Avenue. Springfield, NJ 07081
800-252-MACK (6225)
local: 973-467-2291
fax: 973-467-2590
mackcam.com

We thought we’d share with you a funny mistake from Buy.com

Although we would love to have made this costume for people, we only have warranties.

see it for yourself

You can also click this link too

http://tinyurl.com/6pqxqa

http://www.mackcam.com/servicecontracts/find-a-dealer.php

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“Busted”

The plastic bins are piled high with cameras—hundreds of them. Point and shoots. SLRs. Digital. Film. A rubber band around each holds a neatly folded sheet of paper with the owner’s name and address, as well as the reason the camera is here: “Doesn’t focus.” “Won’t turn on.” “Everything is blurred.”

Welcome to Mack Camera & Video Service, the photographic equivalent of the Intensive Care Unit. In a squat yellow building on the main drag of Springfield, NJ, 17 technicians poke, probe, and power up each camera to cure what ails it. Each year, Mack sells more than 200,000 extended warranties, which kick in after the manufacturers’ expire. Though only a small percentage of the cameras break, those that do land in these plastic bins.

Mack’s President Melvin I. Kevoe and his team have seen it all. From the guy who mailed his camera in a bed of freshly popped popcorn, to those who can never get their cameras to work because they refuse to read the manual. But most of the problems fall into fairly clear-cut categories.

http://www.popphoto.com/popularphotographyfeatures/2515/when-bad-things-happen-to-good-cameras.html?print_page=y